42 English-speaking jobs in Dortmund

Leads a team in performing tasks and deliverables accurately and on time. Establishes performance objectives and recommends process improvements. Conducts analysis to drive cost-effective strategies and coordinates with Operations & WFM Leadership. Requires 3+ years of Workforce Management experience in the call center industry, experience managing a team, and strong knowledge of workforce management processes and call center operations.

Leads and oversees multiple Workforce Management teams, ensuring alignment with organizational objectives and driving operational excellence. Manages the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting. Acts as the primary point of contact for senior leadership and stakeholders on WFM related decisions. Drives standardization and alignment of WFM processes, tools, and practices across regions and programs. Leads the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations. Collaborates with cross-functional teams to ensure seamless integration of WFM processes. Leads and mentors WFM managers and their teams, ensuring a high-performance culture and continuous professional growth.