4 customer service English-speaking jobs in Fürth

Providing KPI based regular IT service portfolio reporting (e.g. ... of the IT Service Portfolio, covering current, future and end-of-life services. ... The IT Service Portfolio Manager (m/f/x) is located within Corporate IT of the company group. ... IT service delivery in line with business criticality on a cross-functional, global scale. ... The IT Service Portfolio Manager is responsible for the structure, documentation and strategic alignment

reliability, service efficiency, and user experience. ... Oversees market research, monitors competitive activity and identifies customer needs. ... and emerging opportunities for the digital software platform and serve as the voice of the customer ( ... Gather, prioritize, and evangelize customer use cases for the digital platform that enhance instrument ... Lead discovery and validation efforts with service teams and product lines to understand unmet needs

Incorporate prioritization criteria for product vulnerabilities based on exploitability, customer exposure ... Proven ability to develop and monitor service-level metrics, KPI frameworks, and reporting. ... Creating passion: your responsibilities Service Design and Delivery: Define, operate, and evolve VM services ... Highly desirable: experience in product ownership and service delivery using SAFe (Scaled Agile Framework

Monitor and ensure SLA adherence of managed service providers conducting risk assessments and audits.Serve ... Highly desirable: experience in product ownership and service delivery using SAFe (Scaled Agile Framework ... Continuous Improvement and Reporting: Analyze trends and findings from supplier assessments to drive service