85 customer service English-speaking jobs in Cologne

As our Customer Service Agent (m/f/d) – Timing, you are the vital link between our athletes and their ... Experience: Previous knowledge of customer care or sports events is a bonus. ... You will support the Customer Experience and Timing teams by managing all inbound queries related to ... YOUR KEY RESPONSIBILITIES Athlete Support: Act as the first-line support for all customer enquiries

Together with our integration and service partners, ZONTAL supports our customers globally, in any country ... maintains relationships with our existing customers, ensuring they achieve maximum value from a product or service ... , leading to customer satisfaction and retention. ... As a member of this growing team, you will report to the Director of Customer Success. ... Our team is growing, and we are currently seeking an experienced Customer Success Manager to join our

Your mission: You are the face of Flink and consistently provide exceptional customer service.

Experience in customer projects/agency environment and confident interaction with stakeholders. ... Integration of customer engagement platforms into CDP, DWH, CRM and backend using APIs, webhooks and ... (7+ years) in implementing and operating Braze, Salesforce Marketing Cloud, SAP Emarsys or similar customer ... Architecture and implementation of solutions such as Braze, Salesforce Marketing Cloud, SAP Emarsys or similar customer

operations, service delivery, sales performance, and contact centre leadership. ... experience outcomes (e.g., CSAT, NPS, first contact resolution) while balancing efficiency and service ... and compliance Oversee onboarding, training, and knowledge management to maintain readiness and high service ... organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer ... contact centre operations, team leadership, quality assurance, training, workforce management (WFM), customer

team-first attitude Curiosity, adaptability, and a passion for learning and development Previous retail or customer-facing ... experience is an advantage, but not essential Pride in delivering high-quality service that reflects ... How You’ll Make It Happen Creating genuine connections with customers and delivering exceptional 1:1 service

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer ... **Ensuring Exceptional Customer Service** Displays leadership in guest hospitality, exemplifies customer ... Executes and supports the companyu2019s customer service standards. ... Gains understanding of each propertyu2019s primary target customer and service expectations; serves the ... service and creates a positive example for guest relations.

You will set the strategic vision, define the service catalog and operationalize the delivery model, ... take a conceptual framework (like a maturity model) and translate it into a structured, repeatable service ... Act as a hands-on leader who is equally comfortable mentoring a team as they are leading high-stakes customer ... with broader commercial goals and monitor the effectiveness of the program, ensuring it contributes to customer ... Marketing on the real-world application of our products and services to ensure they are optimized to drive customer

Build and continuously improve the after-sales support system, optimize handling efficiency and service ... Drawing on the parent company's strengths and experience in new energy as well as its localized service ... quality, and consistently enhance customer satisfaction and brand reputation. ... Review and validate product certification documents and customer-specific technical documentation. ... Your tasks and repsonsibilities After-Sales Support Act as the primary interface for handling customer

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver ... If you thrive at the intersection of deep technical expertise and hands‐on customer engagement, this ... This role is ideal for someone who enjoys technical depth, solution ownership, and meaningful customer ... discussions, run workshops, troubleshoot complex issues, and provide proactive services that drive long-term customer

You will set the strategic vision, define the service catalog and operationalize the delivery model, ... take a conceptual framework (like a maturity model) and translate it into a structured, repeatable service ... with broader commercial goals and monitor the effectiveness of the program, ensuring it contributes to customer ... Consultative Sales Support: Experience partnering with Sales and Customer Success teams to position consulting ... ManagementAct as a trusted advisor to senior leaders—both internally at SoSafe and externally within our customer

Experience and Knowledge: familiarity with service design principles, customer journeys and related ... blueprints and customer journey maps. ... design by applying service design methodologies to enhance user experiences. ... Mandatory Internship Bosch eBike - Service Design Solmsstraße 4, 60486 Frankfurt am Main, Germany Full-time ... Furthermore, you will engage in experimentation and prototyping to iterate on service concepts.

We are looking for a sole contributor sales professional to engage with Telecoms Service Providers in

to the high standards of our food, and make sure your colleagues are committed to an equally special service

• Empowers employees to provide excellent customer service. ... Ensuring Exceptional Customer Service  • Provides services that are above and beyond for customer satisfaction ... Managing Projects and Policies • Implements the customer recognition/service program, communicating ... • Strives to improve service performance. ... • Provides feedback to employees based on observation of service behaviors.

With a focus on innovation, customer satisfaction and industry leadership, 1NCE is ready to change the

;s core databaseAtlas and Advanced Services : Gain expertise in Atlas (fully managed cloud database service ... relationships, build champions and ensure customer success and satisfactionInnovation and Improvement ... professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer ... events such as industry trade shows and account-based marketing eventsCustomer Success : Foster strong customer ... candidate, you will have :5 to 8 years of related industry experience, ideally 2 years of experience in a customer

Additional day of annual leave for each year of service. ... This is the heart of the customer experience ranging from the acquisition and signup to our premium membership

ChurnEnsure success for all onboarding of new clients (enhance OB Checklist if/when needed)Build robust Customer ... level (written and spoken)Bachelors in Communications/ Management/ BusinessManagerial experience in a service

Willingness to travel internationally on a moderate basis to Customer Centers, Service Centers and end ... a market‑leading position for all brands within the Scientific Vacuum Division (SVD), including ESA Service ... Perform frequent customer visits to support Customer Centers, agents and distributors through expert ... A proactive, customer‑focused approach with strong ownership and decision-making abilities. ... By fostering strong collaborations, developing compelling customer solutions, and supporting key sales